Gartner Predicts a Virtual World of Exponential Change

Mr. Plummer (VP & Fellow at Gartner) noted that disruption has moved from an infrequent inconvenience to a consistent stream of change that is redefining markets and entire industries.

“The practical approach is to recognize disruption, prioritize the impacts of that disruption, and then react to it to capture value,” 

Gartner’s Top 10 Predictions for 2017 and Beyond

 

#4. Algorithms at Work

By 2020, algorithms will positively alter the behavior of billions of global workers.
Employees, already familiar with behavior influencing through contextual algorithms on consumer sites such as Amazon, will be influenced by an emerging set of “persuasive technologies” that leverage big data from myriad sources, mobile, IoT devices and deep analysis.

JPMorgan Chase uses an algorithm to forecast and positively influence the behavior of thousands of investment bank and asset management employees to minimize mistaken or ethically wrong decisions.

Richard Branson’s Virgin Atlantic uses influence algorithms to guide pilots to use less fuel.

By year end 2017, watch for at least one commercial organization to report significant increase in profit margins because it used algorithms to positively alter its employees’ behaviors.

Source: Gartner