The missteps underscore how misinformation continues to undermine the credibility of Silicon Valley’s biggest companies.
Accuracy matters in the moments after a tragedy. Facts can help catch the suspects, save lives and prevent a panic.
But in the aftermath of the deadly mass shooting in Las Vegas on Sunday, the world’s two biggest gateways for information, Google and Facebook, did nothing to quell criticism that they amplify fake news when they steer readers toward hoaxes and misinformation gathering momentum on fringe sites.
Google posted under its “top stories” conspiracy-laden links from 4chan — home to some of the internet’s most ardent trolls. It also promoted a now-deleted story from Gateway Pundit and served videos on YouTube of dubious origin.
The posts all had something in common: They identified the wrong assailant.
Facebook’s Crisis Response page, a hub for users to stay informed and mobilize during disasters, perpetuated the same rumors by linking to sites such as Alt-Right News and End Time Headlines, according to Fast Company.
The platforms have immense influence on what gets seen and read. More than two-thirds of Americans report getting at least some of their news from social media, according to the Pew Research Center. A separate global study published by Edelman last year found that more people trusted search engines (63%) for news and information than traditional media such as newspapers and television (58%).
Still, skepticism abounds that the companies beholden to shareholders are equipped to protect the public from misinformation and recognize the threat their platforms pose to democratic societies.
Source: LA Times